Privacy Policy

We, Centricity Wealth Tech Private Limited, the creators of this Privacy Policy ensure our firm commitment to your privacy vis-Ã -vis the protection of your priceless information. In order to endow you with our uninterrupted use of services, we may collect and, in some circumstances, disclose information about you. To enhance better protection of your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

This privacy policy should be read in accordance with any agreement you have with Centricity Wealth tech Pvt Ltd, including Terms & Conditions for your investment account and the Know Your Customer (KYC) process. If you have any questions or concerns regarding this privacy policy, you should contact our Customer Support Desk at [email protected]

1. OVERVIEW

We commit to respecting your online privacy data. We further recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. Information that is considered personal about you by us includes, but is not limited to, your name, address, email address, portfolio details or other contact information.

In order to use this website, you are required to register yourself by providing the following information which includes, but is not limited to:

• Name
• PAN Number
• Phone number
• Email address
• Date of Birth
• Bank account details
• Pictures of self and documents required for KYC.

If you are using our portfolio reporting services, then you also choose to share your consolidated investment statement.

2. NOTIFICATION OF MODIFICATIONS AND CHANGES TO THE T&C AND PRIVACY POLICY

We reserve the right to change the Terms and Privacy Policy from time to time as seen fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms.

You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this website immediately.

3. INFORMATION WE COLLECT

Our site’s online requisition form requires users to give us contact information (like your name, address, telephone number and email address), PAN card information, bank account information, and other Know-your-customer information (like your picture, PAN Card copy, address proof copy). As a registered member you are required to provide a valid email address at registration and choose a username or alias that represents your identity on our website.

Certain information, such as your name, e-mail addresses, is collected in order to, among other things, verify your identity and for use as account numbers in our record system. Email addresses, Geo-locations, any information entered in the Live Chat window or any other form displayed on any section of the website are also collected.

Connecting Your Email Account

You can choose to provide explicit consent to connect your email accounts with your Centricity account.

Once connected, Centricity will securely access and analyze the contents of emails from registrar & transfer agents and depositories for the purpose of reading the consolidated holdings statement to provide a consolidated view of your investment portfolio at one place.

We encourage you to review your information prior to signing in through the applicable service.

You can choose to enable us to access one or more of your email accounts by connecting such account(s) with your Centricity account. If you connect your email account(s), Centricity will automatically access and analyze the contents of emails (only from two kind of sources – RTAs and Depositories) on an ongoing basis for the purpose of identifying documents related to the applicable App Services availed by you, including the portfolio tracker. This is to assist the user in collating details on the App, which will primarily consist of include investment details.

Once linked, the applicable information will then be extracted from your emails into your Centricity account so that you may access the same through the Centricity website/app.

Centricity’s access to the email account(s) is authorized through the email provider’s access mechanism. If you choose to use our portfolio reporting platform, Centricity will securely store details for each of your financial investments or other net worth statements, including your sign-in user name and authorization tokens for tracked accounts. This information will be used to enable Centricity to automatically access your consolidated investment holding statement and analyze, extract, and store information securely from such accounts for use in the Centricity website/app.

You will be asked in each case whether you want to connect your email account.

4. COOKIES

We use data collection devices such as “cookies” on certain pages of our Websites. “Cookies” are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information, which is targeted to your interests. Cookies may be used whether you register with us or not.

5. EXTERNAL LINKS ON WEBSITE

The Website may include hyperlinks to other web sites or content or resources including without limitation websites of Developers. We have no control over any websites or resources, which are provided by companies or persons other than us.

You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, products or other materials available on or from such websites or resources.

You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, or other materials on, or available from, such websites or resources. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Site, you review the Third Party Site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.

6. OUR USE OF YOUR INFORMATION

By signing up to the Centricity platform, you agree and consent to receive all communications at the mobile number provided, even if this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, you further authorize Centricity Wealth Tech Pvt. Ltd. to share/disclose the information to any third party service provider or any affiliates, group companies, their authorized agents, or third-party service providers.

Your contact information is also used to contact you when necessary. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to record your transaction on www.centricity.co.in for regulatory compliance. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if we are acquired by or merged with another company.

Use of Personal Information

The following sections describe in more detail how we propose to use your personal information:

Fulfilling your Transaction Request

Any information provided by you will be used solely for processing your transaction or for any other purposes for which you have granted us the access to such information, based on our mutual agreement / discussions / communications / correspondences. All personal information provided by you in our website/app which has been duly received and accepted by us will be used solely for the purpose of processing a transaction on our platform. To enable such process, we may share information with authorized third-parties, for instance, our business partners, financial teams/institutions, or postal/government authorities involved in fulfilment of said transactions, if any. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our website/app

We may use information we collect about you to provide you with a personalized experience on our website/app, such as providing you with content based on your interest and making navigation on our sites easier.

As you access and use Centricity, we may request access wherever applicable:

7. OUR DISCLOSURE OF YOUR INFORMATION

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Website. Therefore, although we use bank-grade security practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed.

7.1 External Service Providers: There may be a number of services offered by external service providers that help you use our Websites. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.

7.2 Other Corporate Entities: We share some data mainly personally identifiable information about you, with our parent and/or subsidiaries, such data will be shared for the sole purpose of enhancing the performance of your investments. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that we and/or our subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent that it occurs).

7.3 Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

8. ACCESSING, REVIEWING AND CHANGING/DELETING YOUR PROFILE/ACCOUNT

Following registration, you can review and change the information you submitted until you make a successful investment. If you change any information we may keep track of your old information. After making your investment, you can change your bank account details, correspondence address, nominee details after providing sufficient and adequate proof of the authenticity of information.

We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored ‘back up’ systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

8.1 Account Deletion: We provide all our Users an option to request the deletion of a complete account through the support section on the Centricity platform / app.

Following such request, we delete all such information related to the specific account including but not limited to profile information, transaction details, reward details, referrals details, statement details, google sessions etc. that we are not required to retain.

In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute or unresolved claims pending on your account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. Please note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security OR to fulfil our legal obligations and compliance.

9. CONTROL OF YOUR PASSWORD

When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services

You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. If you choose to share this information with third parties to provide you additional services, you are responsible for all actions taken with your login information and password and therefore should review each third party’s privacy policy. You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

10. OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

11. SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ bank-grade security techniques to protect such data from unauthorized access by members inside and outside the company. We follow generally accepted industry standards to protect the personal information submitted to us, when we receive it. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
If you wish to read more on how we ensure security of user’s information, click on the following links –

12. DISCLAIMER

We cannot ensure that all of your private communications and other personal information (including sensitive information like credit card information and bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the Site, the internet generally, and the documents you post or access and for your conduct on and off the Site.

13. INTELLECTUAL PROPERTY

 

• You do not have ownership of any intellectual property rights, including branding or logos of Centricity and You shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through Centricity, except that which You may download for personal, non‐commercial use.
• All of the content on the Platform, including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, tradenames, copyright, emails, SMS’s and WhatsApp communication (“Contents”), constitute Our intellectual property. Centricity and its licensors, if any, are the sole owners of the underlying software and source code associated with the Product and all the trademarks, copyright and any other intellectual property rights of any nature in the Platform.
• In case you believe that the Platform violates your intellectual property, you must promptly notify the Company in writing at [email protected]. These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by you may result in the termination of your access to the Platform.

 

14. GOVERNING LAWS AND JURISDICTION

The Terms of Use shall be governed and construed in accordance with the laws of India without reference to conflict of laws principles. All disputes arising in relation to shall be subject to the exclusive jurisdiction of courts at Delhi.

15. UPDATES TO THIS POLICY

This Policy was last updated on 11^th Feb 2022 (“Last Update Date”). From time to time we may change Our Policy. We will notify you of any material changes to this Policy as required by law. We will also post an updated copy of the Policy on Our Platform. Please check Our Platform periodically for updates on the Policy. Changes to this Policy will be effective as of the stated Last Update Date mentioned in the Policy. By continuing using the Platform i.e. by providing information on the Platform / browse the Platform / access the Platform / use the Services provided by the Company on the Platform, after any change in this Policy, You agree with the modified and updated Policy and provide consent to the collection of information including Personal Information disclosed by You on the Platform according to terms of such modified Policy.

16. DETAILS OF GRIEVANCE OFFICER:

If you have any queries with respect to the above mentioned privacy policy you may contact the following person:

Name: Mr. Nikhil Golatkar

Email ID: [email protected]